Terms & Conditions

How To Return

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your order receival date.

  1. Please email support@ialkaline.co to request a refund and we will assign you a tracking #.
  1. Mail your returns to:

     iAlkaline Co.

     Returns Department Tracking # (Original Order #)

     13337 South St #496

     Cerritos, CA 90703

Return Exceptions

In addition, items will without security tag will not be considered for return/exchange.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.


We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, MasterCard, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy


All orders are shipped within 48 hours Monday – Friday 8am – 7pm pst. Orders placed after 7pm pst Monday – Friday, will be processed the following day at 8am pst. Orders placed on Saturday and Sunday will be placed the coming Monday at 8am.


We use the following carriers to deliver our orders:


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before finalizing your order you will be shown what the

cost of shipping.

Back Orders

If an item is on back-order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address

Shipping Address

Email Address

Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us to know what web browsers people use, and find out where our visitors are coming from so that we can improve marketing techniques.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.